Refund Policy

Thank you for shopping with LUMINOUSVAULT. We aim to ensure customer satisfaction with every purchase. If you are not entirely satisfied, we’re here to help.

1. Return Conditions

• Items must be returned within 30 days of receipt.
• Products should be unused, in their original packaging, and in the same condition as received.
• A receipt or proof of purchase is required.

2. Refund Process

Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed through your original method of payment within 7 business days.

3. Shipping Costs

Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs to return your item.

4. Contact Us

If you have any questions about our refund policy, please contact us:

Email: [email protected]

Phone: +65 4321 8765

Address: 50 Maxwell Road, #08-00, Singapore 069112